Quick help if service is needed

TelePresence is the first line of defense in the event of a press breakdown offering real-time diagnostic support 24 hours a day, 7 days a week.  In the event of a press breakdown, our dedicated team of experts will provide you with telephonic and online support to resolve the problem quickly and effectively.  If parts are required, your TelePresence technician can check on part availability and initiate the parts order replacement process, expediting delivery.

TelePresence also provides tools that focus on your press performance.  At quarterly durations, you will receive a TeleConsult report providing you with a transparent view of your current press performance.  This detailed performance analysis will provide you insight to improve production efficiencies, increase press uptime, and reduce production waste.

Participating in the TelePresence program eliminates the need for per-call purchase orders, speeding up the process of solving your call and eliminating the associated administration costs.  By eliminating as little as 2 service calls per year, you will achieve payback quickly and benefit from increased press uptime.

Benefits

• Immediate 24/7 telephone support from a dedicated team of experts
• Single number to call for printing, mechanical, electronic and software support needs
• limited telephonic and online support
• Direct connection to your press for online diagnosis and fast problem solving
• Ability to develop real time solutions to get presses back in production
• Problem tracking and escalation management
• Spare part inventory information and immediate order placement process
• Quarterly in-depth press performance report